1. No Refund Policy

All sales at The Global Crew are final and non-refundable. Once a purchase has been completed, we do not offer refunds, credits, or exchanges under any circumstances. This applies to all of our products and services, including:

• Online courses and coaching programmes
• One-to-one coaching sessions and mentoring calls
• Group workshops and live training sessions
• Downloadable resources, guides, and materials
• Any bundled or discounted packages

2. Why We Do Not Offer Refunds

Digital & Course Content

Once access to a course or digital programme is granted, the content — including videos, materials, frameworks, and resources — is immediately available to you. Because this content cannot be “returned” once accessed, all course sales are final.

One-to-One Services

Our one-to-one coaching sessions involve dedicated time, expertise, and preparation by our coaches. Once a session has taken place, the time and knowledge delivered cannot be reclaimed. As such, completed sessions are not eligible for a refund.

3. Before You Purchase

We want every participant to feel confident in their decision before purchasing. We encourage you to:

• Read the full programme description and curriculum on the relevant page
• Review our FAQs and testimonials
• Reach out to us at hello@theglobalcrew.co with any questions prior to purchase
• Book a discovery call if available, to ensure the programme is the right fit for you

4. Rescheduling of One-to-One Sessions

While we do not offer refunds, we understand that schedules can change. The following rescheduling terms apply:

• More than 48 hours notice: You may reschedule your session once at no additional cost.
• Less than 48 hours notice: Rescheduling is not guaranteed and is subject to coach availability. The session may be forfeited.
• No-show without notice: The session will be considered used and cannot be rescheduled or refunded.

To request a reschedule, please contact us at hello@theglobalcrew.co as early as possible.

5. Exceptional Circumstances

We understand that unexpected situations can arise. In the event of a genuine and documented emergency (such as a serious medical emergency), please contact us at hello@theglobalcrew.co and we will consider your situation on a case-by-case basis at our sole discretion.

Any goodwill gesture offered in exceptional cases does not constitute a waiver of this policy for future purchases.

6. Technical Issues

If you experience a technical issue preventing access to your purchased content, please contact us immediately at hello@theglobalcrew.co. We will make every effort to resolve access issues promptly. Technical difficulties do not entitle a participant to a refund, but we will ensure you receive the full access you have paid for.

7. Payment Processing

Payments on theglobalcrew.co are processed securely via PayHere, Sri Lanka’s trusted online payment gateway. We do not store your full card or banking details.

In the rare event that a duplicate or erroneous charge occurs due to a payment processing error, please contact us and we will investigate and rectify the issue accordingly.

8. Contact Us

If you have any questions about this Refund Policy, please contact us before making a purchase:

The Global Crew

Website: theglobalcrew.co

Email: hello@theglobalcrew.co