The Global Crew (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theglobalcrew.co, register for an account, enrol in our cabin crew coaching programmes, or otherwise interact with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

Personal Information You Provide

When you register, book a call, enrol in a programme, or contact us, we may collect:

• Full name and email address
• Phone number
• Payment and billing information (processed securely by our payment provider)
• Profile information such as your career background, goals, and coaching preferences
• Any information you voluntarily submit through contact forms or messages

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Pages visited, time spent, and referring URLs
• Device identifiers and operating system
• Cookie data (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our coaching programmes and website
• Process registrations, bookings, and payments
• Communicate with you about your programme, enquiries, or account
• Send you updates, newsletters, and promotional content (with your consent)
• Analyse website usage and improve user experience
• Comply with legal obligations and enforce our Terms & Conditions

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to deliver the services you have purchased or requested
• Legitimate interests – to improve our services, prevent fraud, and manage our business
• Consent – for marketing communications and non-essential cookies (you may withdraw consent at any time)
• Legal obligation – where required by applicable law

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers – including payment processors, email platforms, and analytics tools, who act on our behalf and are contractually bound to protect your data
• Professional advisors – such as legal or accounting professionals, where necessary
• Authorities – if required by law, court order, or to protect the rights and safety of our users

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following categories:

• Necessary cookies: Essential for the website to function, including secure login and consent preferences. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., pages visited, bounce rate). We use this data in aggregate form only.
• Functional cookies: Enable features such as social media sharing integrations and personalisation.
• Advertising cookies: Used to deliver relevant advertisements based on your browsing behaviour.

You can manage your cookie preferences at any time via the cookie consent banner on our website or through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Account data is retained for the duration of your relationship with us and for a reasonable period thereafter
• Financial records are kept for a minimum of 7 years to comply with tax and accounting obligations
• Marketing data is retained until you withdraw consent or unsubscribe

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Restriction: Ask us to restrict the processing of your data in certain circumstances.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@theglobalcrew.co. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.

10. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Global Crew

Website: theglobalcrew.co

Email: hello@theglobalcrew.co